Reception Desk

Reception Desk

The practice operates an appointment system to see all the different health care professionals at the surgery.  If you wish to see a specific health care professional, please mention this at the time of making your appointment.  Appointments can be made by telephoning the surgery appointment line on (01384) 364010 during surgery hours or by coming to the reception.  We would recommend using the telephone to make appointments to check that an appointment is available at your preferred time.  We will endeavour to fulfil your request, although this will depend on the appointments that your chosen health care professional has available for the date and time that you request.

On arrival at the surgery you should book in using the automated system or make your presence known to a member of the reception staff. If you arrive late for your appointment you may not be seen. Should you not be able to attend any appointment please inform reception immediately.  If you miss an appointment without notifying the reception you will receive a written warning.  Regular offenders may be removed from the patient list.

Attending Your Appointment

Should you make an appointment to see any member of the team you should turn up and be on time.  This will help us run to schedule and not keep people with later appointments waiting.  It will also ensure we do not waste any appointment slot.

Patients between the ages of 16 and 75

Patients between the ages of 16 and 75 and those aged 75 years and over, who have not been seen by a doctor or a nurse for any reason during the last three years, will be offered a consultation if requested by the patient.

Telephone Advice

If you have a query or problem which is felt may be dealt with over the telephone, the reception staff may direct you towards the appropriate member of staff or agency.  If the problem is not an emergency, you may be asked to leave a message so that the appropriate person can call you when they are free, rather than interrupting consultations or delaying surgeries.

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