Out of Hours / Emergencies

Out of Hours

Dudley CCG is responsible for providing medical care outside of our opening hours.  To contact the out-of-hours services please ring 111,  If you telephone the surgery when we are closed a recorded message will advise you of this same number to access the out-of-hours service.

NHS 111

Should you require simple advice at any time, NHS 111 ia available by telephone on 111, or NHS Direct online can be accessed via the internet at www.nhs.uk

NHS 111 offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS Walk-In Centre or Urgent Care Centre.

For deaf people and those hard of hearing, a telephone services is available on 111. If English is not your preferred language, you can choose to use a confidential translation service.

Dudley Urgent Care Centre

The patients also have a choice to attend the Dudley Urgent Care Centre located at:

Russells Hall Hospital
Pensnett Road Dudley
DY1 2HQ
Tel: 01384 456111

Where they have access to NHS doctors and nurses for their convenience. The centre is open 24 hours per day, 7 days per week..

Click here for a leaflet about the Urgent Care Centre – Urgent Care Centre at Russells Hall Hospital

Emergencies – A&E/Call 999

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

NHS 111

NHS 111 is a nationwide telephone service for people to call if they need medical help fast but are not in a life-threatening situation. It replaced NHS Direct.

The easy to remember, free to call number has been introduced across England to help reduce the pressure on A&E departments and the 999 service. Available 24 hours a day, 365 days a week, the service is available for people who aren’t sure if they need to go to A&E, don’t have a GP to call or generally need reassurance and advice.

On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it.

There are now only three numbers to know: 999 for life-threatening emergencies, your GP surgery and 111.

Useful Contacts – Clinical Commissioning Groups

The CCG is responsible for commissioning medical care outside of our opening hours. Please address any suggestions or complaints for the out of Hours service in Dudley to the CCG (details below).

Dudley Clinical Commissioning Group
Brierley HIll Health & Social Care Centre
Venture Way
Brierley Hill
DY5 1RU
Tel: 01384 322777

Sandwell & West Birmingham Clinical Commissioning Group
Kingston House
438 High Street
West Bromwich
B70 9LD
Tel: 0121 612 1500

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